Category Archives: CRM

Five Traits for Most Effective IT Teams

The five dynamics that distinguish effective teams at Google. In descending order of importance they are: 1. Psychological safety Members feel they can be vulnerable. They know their ideas and opinions will be respected and considered, even when they conflict with those of the rest of the team. 2. Dependability Members are confident their coworkers will […]

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Reasons Email Isn’t Going Away Anytime Soon

1. People still send hand-written letters via snail mail, even though they could instead make a phone call, send an email, text message, or status update. 2. Nearly all sites on the web that require registration require an email address. Some are starting to integrate social media into this process (through things like Facebook Connect), […]

Cast Iron – a Virtual Integration Wonder

Cast Iron, an IBM company has entered into the virtual world of systems integration by connecting often disparate systems ranging from flat files to SQL databases to CRM powerhouses like Salesforce.com.  In more recent memory Cast Iron, then a private company, was exactly that  – a piece of hardware that allowed almost seamless integration between […]